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Property & Facilities Management - Case Studies
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Nick Cook
Workplace and Business Consultancy
nick.cook@naihaywards.co.uk
Paul Danks
International Business
pdanks@naiglobal.com
Iain Rackley
Corporate Real Estate
iain.rackley@naihaywards.co.uk
Tony Oxford
Capital Projects & Building Consultancy
tony.oxford@naihaywards.co.uk
Tim Young
Programme & Transition Management
tim.young@naihaywards.co.uk
Martin Loveridge
Director Industrial Services
martin.loveridge@naihaywards.co.uk
London Office - +44 (0)20 7101 0200
Thames Valley Office - +44 (0)1494 540 000
Service Realignment - Leading Systems, Solutions & Technical Services Company
Project Goals:
- Balance service levels with a restricted budget
- Release client to focus on core business
- Improve client's ability to plan and forecast
Results:
- All services reviewed, adjusted and budget reallocated
- New service to occupiers reduced client involvement by 60%
- Reporting times to client improved by 50%?
Cost and Value Improvement - International Pharmaceutical Company
Project Goals:
- Capture all data on property and facilities operations
- Reduce cost base
- Provide timely and accurate financial information
Results:
- Captured and monitored supplier costs and service levels
- Renegotiated contracts to provide more flexibility
- Actuals reported regularly
- Provided annual budgets to HQ 4 months earlier than usual
- First year savings of 30%
- Year-on-year savings of 12%?
Process Engineering and Savings Plans - ?Major Industrial Company
Project Goals:
- Increase revenue
- Realign services, systems and resource
- Save costs
Results:
- Immediate increase in productivity of 35%
- Deliverables, milestones and plans clearly defined
- £1m cost reduction
- Staff turnover reduced by 50% within first 6 months
Due Diligence - Leading European Service Centre
Project Goals:
- Improve contractor control
- Introduce system and supplier procurement procedures
- Review and implement lease obligations
- Reduce facilities costs
Results:
- Property risks reduced and costs of over £250k saved
- Cost per square foot expenditure dropped by 22%
- 40% of maintenance and contractor costs avoided
Mobilisation - SME Technology Company
Project Goals:
- Increase value for money
- Raise quality of service
- Reduce the burden of facilities involvement on business staff
Results:
- Secured cost savings of 28% in year 1
- Greater control of suppliers
- Research revealed an improvement in staff morale of over 30%
- Increase in staff efficiency
Cost Reduction Plan - Top Technology House
Project Goals:
- Immediate increase in profit
- Improve facilities operations
- Define the workspace
Results:
- Cost savings achieved of 17%
- Suppliers managed to improve service levels
- Better use of the workspace resulting in increased staff productivity

